Client Code of Conduct

1. Fair and respectful treatment

• Treat every Candidate with dignity, courtesy and respect at all times.
• Never subject a Candidate to physical, verbal, sexual, or psychological abuse, threats, or humiliating treatment.
• Do not discriminate against a Candidate on the basis of ethnicity, religion, gender, marital status, disability, or any other unlawful ground.

2. Safe and lawful working conditions

• Provide a safe working environment, free from hazards, and comply with applicable health and safety standards.
• Never require a Candidate to perform tasks that are unlawful, hazardous without proper safety measures, or materially outside the role agreed with Amana, without Amana's prior written consent.
• For live-in arrangements, provide adequate rest, meal breaks, and reasonably private accommodation in line with the terms agreed in the Order Form.

3. Fair payment practices

• Pay all fees due to Amana in full and on time, in accordance with the Client Service Level Agreement.
• Under the Managed Staffing Model, do not make side payments to a Candidate intended to replace or bypass amounts payable through Amana.
• Under the Placement Model, honour the salary and terms disclosed to Amana when entering into a direct employment contract with the Candidate.

4. Confidentiality of candidate information

• Treat a Candidate's personal data, vetting results and medical information as strictly confidential, and use it only for the purpose of the engagement.
• Do not share a Candidate's personal information with third parties without Amana's consent.

5. Non-circumvention

• Do not engage, employ, or pay a Candidate introduced by Amana outside the Amana platform, except with Amana's prior written consent and payment of any applicable buy-out fee, as set out in the Client Service Level Agreement.
• Do not induce a Candidate to bypass or terminate their relationship with Amana.

6. Reporting concerns

• Report promptly to Amana any concern about a Candidate's conduct, performance, honesty, or safety, to allow Amana to investigate and respond appropriately.
• Cooperate with any investigation Amana conducts into an incident involving a Candidate at your premises.

7. Consequences of breach

7.1A breach of this Code of Conduct may result in a formal warning, suspension of services, forfeiture of the Replacement Guarantee, and/or termination of the Client Service Level Agreement, at Amana's reasonable discretion and following a fair review of the circumstances. Serious breaches involving abuse or endangerment of a Candidate may be reported to the appropriate law enforcement authorities.